Are you passionate about delivering exceptional client service and building long-term customer relationships? Do you enjoy working in a fast-paced FinTech environment where your work has a direct impact on business growth?

We are looking for a Client Support Executive to join our growing team in Munich. This is an excellent opportunity to become a key member of a small, collaborative team where your contributions will help drive client satisfaction, operational excellence, and company success.

What You'll Do

• Support clients throughout their journey, ensuring a smooth and professional customer experience.
• Collaborate closely with Sales, Operations, and Compliance teams to resolve client requests and ensure efficient trade processing.
• Train and guide clients on internal processes to minimize future support requests.
• Monitor and follow up on open trades requiring wire instructions and escalate non-settlement risks when necessary.
• Collect outstanding receivables and contribute to healthy cash flow management.
• Maintain accurate customer information and interaction records in Salesforce (CRM).
• Independently manage routine client inquiries and minor complaints while escalating more complex cases when required.
• Ensure full compliance with GDPR, CASS, and internal regulatory requirements.

What We're Looking For

• Native-level German and C1 English proficiency.
• At least 1 year of experience in Client Support, Customer Service, Banking Operations, or a similar customer-facing role.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience working with CRM systems such as Salesforce is an advantage.
• Excellent communication and problem-solving skills.
• A proactive mindset with a willingness to learn and adapt to change.

Nice to Have

• Previous experience within the banking or financial services industry.

What We Offer

• Competitive salary of €45,000–€50,000 per year.
• Annual performance bonus of up to €12,000, paid monthly (€1,000), linked to commercial team performance.
• Permanent full-time employment.
• 25 days of annual leave.
• Opportunity to join a growing FinTech company where your work has real visibility and impact.
• A supportive and collaborative international team.
• Regular team-building activities, including sports events, marathons, triathlons, ice bathing, and social gatherings.

Location

Munich, Germany (On-site)

Hiring Process

1. Interview with the Managing Director
2. Interview with the Client Support Team Lead
3. Final on-site interview and meet-the-team session

If you're looking for an opportunity to grow your career in FinTech while making a meaningful impact on client success, we'd love to hear from you.

Apply today or reach out for more information!

#ClientSupport #CustomerSuccess #CustomerService #FinTech #Munich #GermanyJobs #GermanJobs #Salesforce #Hiring #CareerOpportunity